To mitigate warranty issues during the COVID-19 pandemic, Lenovo Philippines has announced that it will offer a 3-Year Premium Care warranty solution for select devices in its consumer lineup from July 1 onwards.
This adds an extra year to its popular 2-year Premium Care service. What does this mean? All new IdeaPad, Yoga, Legion, and IdeaCentre devices are now automatically covered for three years with Premium Care’s International Coverage and Local On-site Service. Meanwhile, customers with existing warranties can upgrade to the same.
“At Lenovo, we are committed to putting our customers first, and this entails not only providing game-changing products but also extending them flexible and affordable technical support and solutions. The pandemic has disrupted day-to-day operations and pushed everyone to set up mobile working arrangements which leads to additional wear and tear to devices. Hopefully, with the added year of maintenance in our Premium Care service, our customers can spend their money on more essential goods in these trying times,” Lenovo Philippines President and General Manager Michael Ngan said in a press statement.
So what will customers get to enjoy with the 3-Year Premium Care service?
Premium Care provides direct and easy connection to real Lenovo technicians, real fast resolution to PC troubles, and holistic comprehensive support even outside the user’s home country.
Apart from covering the usual store and manufacturer warranty, it includes the following services:
- 24×7 access to Lenovo technicians via phone, chat, e-mail, and WhatsApp
- Comprehensive support for hardware, peripherals, and software
- On-site repair on the next business day
- “Getting started” and “How to” assistance
- Annual PC health check
The 3-Year Premium Care service is bundled for free upon purchase of IdeaPad, Yoga, and Legion laptops and the IdeaCentre and Legion Tower gaming desktops with Intel Core i5 or i7 and AMD Ryzen 5 or 7 processors.
- IdeaPad Slim 5
- IdeaPad Slim 5i
- Legion 5
- IdeaPad Flex 5
- IdeaPad Flex 5i
- Legion 5i
- IdeaPad Gaming 3i
- Legion 5pi
- Yoga Slim 7
- Yoga Slim 7i
- IdeaPad Gaming 3
- Yoga C940
- Legion 7i
- IdeaCentre 3
- IdeaCentre Gaming 5i
- Legion Tower 5i
- IdeaCentre AiO 3
Existing warranty extension
Meanwhile, users who want to extend their existing warranty for other Lenovo devices need to go directly to their nearest Lenovo or Legion Concept Store or any Lenovo authorized reseller and provide information including the model name of the device, its serial number, and the customer’s name and email address for the registration of the new warranty.
The extension from 2-Year Premium Care to 3-Year Premium Care costs Php5,300. Users are allowed to extend their Premium Care warranty up until six months before the expiration of their outstanding device warranty. Meanwhile, those with devices currently under Lenovo’s 2-Year Carry-In Warranty can upgrade to the 3-Year Premium Care Warranty solution for PHP 9,100.
Now that’s one less thing for customers to worry about in the age of COVID-19.