The COVID-19 pandemic has posed many challenges to businesses. Manulife Philippines, however, has found it easier to adjust to the new business environment. This is thanks to its digital transformation journey for the past two years.
“The changes the COVID-19 pandemic have forced upon us have both put our digital transformation strategy to the test, and validated that we, as an organization, have taken many steps in the right direction,” Manulife Philippines and CEO Richard Bates told Digital Life Asia.
“When Manulife Philippines moved to a new head office location in 2019, we also made investments in our hardware and network infrastructure to enable new ways of working. The introduction of FlexWork to our team provided us with the tools and flexibility that allowed 100 percent of our employees to work from home from the onset of the community quarantine. There was no disruption to our operations. We were up and running, from our homes, from day one,” he said.