While fintech startups have disrupted the banking industry, the COVID-19 crisis will see traditional banks, neobanks, and fintechs converging and collaborating to address the needs of customers.
“Fintechs, while regulated, almost don’t have any baggage to begin with. This is where they kind of flew up front to provide the experience profile, to provide the experience management for the market. But at the same time, they needed to connect back with systems so that the customer that they are serving has an end-to-end experience. And this is where I think the new age digibanks, the new age fintechs, and the heritage banks have a real opportunity to now leverage technology and leverage partnerships,” Aju Murjani, IBM Public Cloud Executive, Sales, IBM Asia Pacific, told Digital Life Asia.(more…)