As we prepare to say goodbye to 2020, we should expect the pandemic-driven growth of digital channels this year to continue in 2021.

“Digital transactions will definitely continue to become more widely used and even expected when it comes to spending. For all the challenges that the pandemic has brought about, it did push businesses into speeding up their adoption of digital channels to reach and interact with customers. Before the pandemic, these digital channels were primarily seen as a ‘nice-to-have’ option for lenders and businesses but today (and going beyond 2021), they are must-haves for any company to survive and capture their target market,” TransUnion Philippines President and CEO Pia Arellano told Digital Life Asia.