SYKES aims to bolster employee engagement via app

Multinational BPO pioneer SYKES Philippines is launching a faster and more optimized version of the SYKES PH Mobile App created exclusively for its employees.

Version 2.0 of the app will feature a fresh and slick design, integrated with tools that employees often use and need, providing them a quick and easy way to access important updates and links.

Coping with COVID-19

“Communication is a core component of the success of our operations and with thousands of employees to manage, we really need to leverage on the modern capabilities of technology to keep in touch with all of them.We made improvements to our previous app to keep it fresh and responsive to current needs and for a better overall experience that will keep SYKESers entertained and connected to their colleagues,” said Lia Lynn Marcos, Human Resources, Senior Director, APAC of SYKES in a press statement.

Faster and much more optimized, the new app has a decluttered and easy to use interface, featuring a newsfeed that displays the latest and most important company-wide announcements. Another key feature is the My Apps section, where employees can access useful tools such as the schedule viewer. This helps ensure better accuracy when fulfilling schedule assignments while also minimizing disputes on salary computation. 

The new SYKES PH Mobile App will prove most useful amid the uncertainty of the COVID-19 situation. Management can use it to instantly give employees crucial information and guidance. It will also allow SYKESers to answer the Daily Health Checklist, an additional precautionary measure that employees must accomplish before reporting on-site to ensure everyone’s health during the pandemic. In addition, management will use the app for Disaster Awareness Response Program advisories in cases of natural disasters and other unforeseen circumstances to ensure that SYKESers are safe and secure.

One-stop source

As with the existing app, SYKESers can still utilize the new one to address certain concerns as it gives quick access to HR Policies, answers FAQs, and even provides links to important government websites. Meanwhile, other app features were carried over but simplified further in the new version. This includes the gamification feature that awards points to SYKESers for completing tasks like reading announcements. Employees can use the points earned from in-app activities to claim exclusive rewards and even SYKES merchandise in the future.

“Our main goal for the SYKES PH Mobile App is to turn it into a 24/7 one-stop source for tools that can help our employees manage their work life and other related concerns. We have more exciting features in the pipeline that we plan to roll out in the coming months, to continuously provide our employees a world-class work experience,” Marcos said.

SYKES developed its new mobile app in a fresh platform that will easily allow the mobile app development team to integrate more innovations in the future. SYKESers can now download the new app for Android or for iOS. SYKESers are also advised that the app’s Version 1.0 will be decommissioned one month after the launch.