Grundfos Philippines has launched its SmArt Serv cloud-based mobile service app to help address critical pumping infrastructure in the country.

“This pandemic has drastically changed how governments and businesses are operating, and one of the sought-after strategies is to digitalize operations of critical infrastructure. As the Philippines rapidly adopts digital transformation, consumers too are adopting technology to help improve the way their infrastructure is operated. The SmArt Serv app is the result of listening to our customers and through this app we will provide next-generation user experience, which is personalized, interconnected, fast, and seamless,” said Nicolai Thrane, Regional Service Director of Grundfos Asia Pacific Region, in a press statement.

Customer satisfaction

Grundfos provides advanced pump solutions and water technologies. Aligned with the Philippines’ renewed focus on digitalization, SmArt Serv conveniently enables customers to get prompt and efficient service support for any Grundfos product, reducing the overall service process and minimizing the downtime on any pump or system.

The app will provide another option for getting service support apart from traditional phone and email queries. Through the app, the customer can contact Grundfos or locate the nearest service provider, fill in the details of the complaint or request, attach a picture of the pump or system, and raise a service request.

The app also allows easy tracking of the request or complaint status, or escalation of a late response to another service partner, if necessary. The service provider will provide remote assistance for digital pumps, while a service engineer will be deployed on site to fix the problems for other pumps. To continuously improve the user experience, the app also allows customers to provide feedback, leave ratings, and even get a service report and quotation for spare parts.

“We take pride in building pumps and systems of outstanding quality and we want to complement this with truly responsive customer service. Customer satisfaction is important to us at Grundfos and we hope to deliver better services, achieve higher service performance, and provide additional support to our customers through this app,” Thrane said.

The free Smart Serv mobile app is available on iOS, Android, and Windows 10. The desktop version can also be installed on Windows 10 PCs.